Refund policy

The free trial

Eligible paid plans start with a 21-day free trial. The free trial is for first-time members; if you've been a member before, your membership starts right away and is billed from day one. If you cancel before the trial ends, you won't be charged, full stop. We aim to send you a reminder before the trial ends so a charge never comes as a surprise.

Refunds on a paid subscription

Our stance is simple and customer-first: if somethingisn't right, email us within 14 days of a charge and we'll refund it. Tell us the email on your account so we can find the charge quickly.

Where required by the law that applies to you, you may have additional statutory refund or cancellation rights that this policy doesn't take away.

How to cancel or request a refund

The fastest way to cancel is from your account page — “Manage or cancel membership” opens the billing portal, where cancelling takes a couple of clicks. For a refund, or if you'd rather we handle the cancellation, email us at tobymedinagoat@gmail.com. Tell us the email on your account so we can find it quickly.

What happens to your access

When you cancel, you keep your paid access until the end of the period you've already paid for; it simply doesn't renew after that. Once paid access ends, your account stays active and you can keep building itineraries for free; the paid features (like the insider tips and full multi-day trips) just lock again until you resubscribe.

Contact

Questions about billing or refunds? Email tobymedinagoat@gmail.com.